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Performed install but still no data

Hello,

I went through the steps provided in the tutorial and no data. I can ping the device and I get several responses and periodically get a couple no response every 7 to 10 pings. I’ve also updated the sck to 8.5 via git. Still no love with getting data. I’ve tried configuring it via a windows/Linux, and mac computer. I’m getting the feeling the device may be rebooting but I’m unable to figure out how to watch what’s going on with device and why it may not be collect and/or not sending data.

Really would like to start collecting some data on my smartcitizen. Please help

Here is my device -> http://smartcitizen.me/devices/view/561

I am having the same problem. please help

Device: http://smartcitizen.me/devices/view/577

Same problem here. Everything appears okay but no data. http://www.smartcitizen.me/devices/view/563

+1. same issue. http://smartcitizen.me/devices/view/584

And same issue here - I got 1 reading - since then nothing.

I got data by upgrading to 0.8.5 - and then running “configure” in the web interface.

upgraded to 0.8.5 still no love. actually this is a brand new device. Same symptoms pings a bunch of times and then stops for a bunch of pings.

Makes me think it attempts to send data or perform some operation but crashes and restarts itself.

So far this product and it’s support has been pretty frustrating. My first device had it’s usb connection fall off and it seems like it’s a common issue.

Here are the steps I’ve gone through:

  • downloaded the latest firmware 0.8.5
  • hooked up the smartcitizen to my pc with a micro usb cable
  • opened sck_betat_v0_8_5.ino in the arduino ide
  • selected lillypad arduino usb
  • performed upload
  • upload succeeded
  • logon to smartcitizen.me and select configure device
  • Then I specify my wifi info and it successfully modifies the configs on the device.
  • device successfully connects to wifi

After I completed these steps I have left it alone. I’ve tried turning the switch off, waiting a period of time, and powering back on. I’ve also tried tried removing power and returning power.

All of these items return the same results. a bunch of pings then a bunch of ping failures and no data on the site. Most of the time when the device stops pinging only the green light on the device is lit, no blue lights at all.

Would really like to make use of this second expensive paper weight so far. I understand this is an early adopter device but I’ve been unable to get data 2 different devices following the instructions supplied on the site, but no luck.

http://www.smartcitizen.me/devices/view/684

I had the same problem. I tried for a few hours at work today, got data from the Arduino IDE Serial Monitor connection, but nothing on-line. I finally gave up, frustrated, and decided to give it another go at it when I got home. I went through the same steps as before with one alteration, and it is working now. The only thing that changed is that I pulled the external antenna off my Spark Core (http://www.spark.io/) project, and put it on my SCK. A lucky guess maybe, but I remembered that I had problems with my Spark Core until I got an external antenna, and since the SCK uses the Spark Core for it’s wireless communication, I thought it might help. Hopefully this helps some of you as well.

Here’s my antenna order info copied from my Adafruit (http://www.adafruit.com/) invoice from Jan. 22nd:

1 x 2.4GHz Dipole Swivel Antenna with RP-SMA - 5dBi[ID:945]
1 x RP-SMA to uFL/u.FL/IPX/IPEX RF Adapter Cable[ID:852]

-Matt
http://www.smartcitizen.me/devices/view/685

Thanks for the update. Its pretty crappy that I received a pretty expensive item which is designed use wifi, but doesn’t work. Do you think it’s a bad wifi card in the device or is it incompatible wifi router. What is crazy it connects but disappears, so wifi does work. It would be one thing if it didn’t connect at all.

Hi everybody.
Sorry for the long time to answer.

I’ve just checked @dagint problem on the kit id 685, and the problem seems to be that the mac address was not properly registered in our Database.

Could you confirm that after the configuration process, you’ve seen the “mac address” input filled with a text like “00:06:XX:XX:XX:XX” and that you’ve pressed the “Register the kit” button ?
If yes, have you seen any error showing on the top of the screen (if the mac address is saved properly you should see “Your device configuration have been saved.”).
If not, it is possible that the kit don’t succeed to send the mac address or that some data have been lost on the Serial communication. In this case you could use our recent tutorial on “Manual setup, the Serial Way”, to extract the mac address of your kit with the serial command “get mac” and save it on our server.

http://www.smartcitizen.me/posts/view/10

If you want to understand the problem here is an explanation :
Our database is accepting to retrieve data coming only from registered kit. To confirm your identity, we use the mac address of the WiFly module (should be unique) that we save on the DB when you make the registration process. When the kit send the data to the server, it use the mac address as an identifier. The server then check if this particular mac address effectively exist in the database and attribute the data to the kit registered with this same mac address. if no matching entry is found on the DB, the data is refused, and therefore not displayed on the database…

By the way, we are developing a new registration process making it way more easy and reliable. It’s actually in Beta test and should be released soon.
Meanwhile, we apologies for the inconveniences encountered.

Please keep us updated.
Best
Alex

@mrodrigues, Both kit found under your username (580,582) seems to have the same problem : not mac address are registered.

@clipo : your problem seems different as you have actually your mac address registered properly. Have you tried to open your serial communication monitor to see the debug message of your kit ? can you post it here ? thanks.

@fictilis : the kit found under your username (614) seems as well sharing the same problem : no mac address registered

@kaz911 : How is it going ? The kit found under your username (623), never received data while having the mac address well registered. you may share a similar problem with @clipo. Could you follow the same steps, and post here the results of the serial debug.
thanks

@rohwer : Thanks for the hint.
any idea of what was the problem ? Could you share the type of router you have and the distance the kit was from it ?
thanks