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SCK Connecting, Data Gathered, Still showing offline

On the portal my SCK is showing offline, however, when I view the data in the serial monitor, it is operating correctly, its waking up, its connected to the wifi, the data is shown in the serial monitor, however, the portal still shows it offline and no data is being posted !!

James,

Can I write you on ...@ilearn.edu… to make easier the support discussion?

Thanks

Yes I just sent you a support email