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SCK unable to upload/publish data


#1

I have just installed my smart citizen kit via the platform instructions - it all goes well and I hit save after syncing the setup data. However, when I go to the device page (https://smartcitizen.me/kits/3205), I get two error messages:

  1. The kit cannot be located on the map (although I did locate and safe the device during setup)

  2. No data has been published

Now when the device is on, I do see the 2 blue lights (Assoc. and Connec) blinking every 1minute or so, so I believe the device is somehow trying to connect or upload the data.

Can anyone please advice how I can get the device data to publish online?


#2

Ok,

solved now!

Please, if anyone is having issues contact us suppor@smartcitizen.me

Thanks