About issues related to configuration problems please contact firstname.lastname@example.org with your user name or device name (or device id).
We do not understand where you see there are no kits on-line. You can see the stats here:
You can check this on the API https://api.smartcitizen.me/v0/metrics
You can also see the data from kits around the world coming in realtime on this API example
We do know the number of participants is currently low and our primarily
objective is to push participation and community engagement further. We started the Making Sense project some months ago with the main objective of pushing this ideas further on the next months. http://making-sense.eu/