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Stuck on: "Waiting for your Kit"

Interface Web Bugs
#1

I have been trying unsuccessfully to register a new device using the prompts on https://start.smartcitizen.me. It always gets stuck on the “Waiting for your Kit” prompt.

I have logged into the kit directly over serial point and confirmed various settings and everything on this end seems to be ok.

SCK > netinfo
Sending msg to ESP with 1 parts and 1 bytes
␂
Sent part num 0
SCK > 
SCK > Receiving msg from ESP in 1 parts
{"hn":"Smartcitizen3E22","ip":"192.168.0.105"}

Hostname: Smartcitizen3E22
IP address: 192.168.0.105
MAC address: FE:F5:C4:92:3E:22
ESP version: 0.9.2-a91f850
ESP build date: 2019-08-20T13:17:16Z

The network seems to be configured properly

2020-04-18T06:23:05Z
Temperature: 21.04 C
Humidity: 54.72 %
Battery: -1 %
Light: 124 Lux
Noise dBA: 45.94 dBA
Barometric pressure: 101.59 kPa
VOC Gas CCS811: 118.00 ppb
eCO2 Gas CCS811: 1178.00 ppm
(2020-04-18T06:22:05Z) Sent 11 readings to platform.
Sending msg to ESP with 2 parts and 116 bytes
␅{t:2020-04-18T06:22:05Z,55:21.01,56:55.18,10:-1,14:123,53:47.23,58:101.59,113:113.00,112:1147.00,89:15,87:26,88:27}
Sent part num 0
Sent part num 1
Receiving msg from ESP in 1 parts
(2020-04-18T06:22:05Z) Published OK, erasing from memory

data seems to be published correctly. I can even ping the unit from the network and it responds to pings, but the website continues to be stuck at the “Waiting for your Kit” prompt ( https://start.smartcitizen.me/wizard/ap_final )

Are there some other settings that I should check to diagnose this problem?

#2

Hi @kungfudiscomonkey

Thank you for the detailed post! It helps to debug your issue.

Could you please share the result of the config and version commands?

Don’t worry if you publish in here your current device token. We can quickly create a new one.

SCK > config
Mode: sdcard
Publish interval: 60
Reading interval: 60
Wifi credentials: not configured
Token: not configured
Mac address:  11:22:33:44:55:66

SCK > version
Hardware Version: 2.1
SAM Hardware ID: 5934C4B550515157382E3120FF151210
SAM version: 0.9.1-30e1776
SAM build date: 2019-05-07T02:45:29Z
ESP MAC address: 86:0D:8E:A7:7F:CC
ESP version: not synced
ESP build date: not synced

More info about the SCK shell here

https://docs.smartcitizen.me/Guides/Using%20the%20Shell/

#3

Thanks for taking a look for me!

SCK > config
Mode: network
Publish interval: 60
Reading interval: 60
Wifi credentials: <snip>
Token: 3sgxog
Mac address:  FE:F5:C4:92:3E:22

SCK > version
Hardware Version: 2.1
SAM Hardware ID: BE46994450533050352E3120FF123216
SAM version: 0.9.6-53fba6b
SAM build date: 2019-08-27T16:58:01Z
ESP MAC address: FE:F5:C4:92:3E:22
ESP version: 0.9.2-a91f850
ESP build date: 2019-08-20T13:17:16Z
#4

Hi @kungfudiscomonkey

We found a bug introduced by a commit last week that sometimes prevented the devices handshake from working correctly. We fixed it and added the required tests, so we never commit again into production such an error.

Please, visit start.smartcitizen.me again and register your Kit using a new token.

Let me know if it works!

#5

Looks like that fixed it! Thanks you :bowing_man:

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