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Unable to register new device

I just received a 2.1 board and successfully configured the device. However on the last step when I need to associate the sensor with an account I get errors when I either use an existing account or a new account.

When using an existing account, there is an HTTP 500 error POST to https://api.smartcitizen.me/v0/onboarding/register.

When I attempt to create a new account, I get an HTTP 403 to https://api.smartcitizen.me/v0/users

How can I successfully register my board?

Hi @ajturner,

Thank you for the detailed message.

We’re looking at the issue. It looks like backend related.

I’ll write you ASAP

Hi @ajturner,

The issue is fixed. There was a memory issue in our servers affecting our Redis instance. We never had that issue before, and we will monitor it closely.

Now you can visit https://start.smartcitizen.me again and repeat the process.

Please, let us know how it works when you finish!