Hello @kaz911, I disagree with the tone you are using, we are responding to many issues coming from the different topics of the forum, even when they are not our fault (as the case with the Microchip faulty firmware). We will send back the working modules to people who suffered the corruption of them, boards are in production (we do not have stock). There is progress being made during the last months in registration, data calibration, stability of the platform, and we will keep doing it.
What I mean on not calling it a product is that we did not “sell” a black box you turn on and use, but a complete ecosystem (a complex one) of tools. I think might be a use of english here, but in the concept of it I was referring to that
We will replace all the boards that are faulty, we said that before. We have worked with all the different issues in the forum, in order to solve them case by case.
Apologies for causing so much frustration, we are on top of most of the issues, with very small infrastructure, we do not live in the Silicon Valley dream, but will keep working on it, and we need your feedback, believe me that there is a strong commitment on making it happen, and we will.
Communication is an issue, I agree, most of us (7 people) are putting lots of energy on this, and we do not have more resources now, but are getting funding soon
We would really appreciate a bit of patience, taking in consideration that we have produced a miracle with little resources, but we are about to get support to increase the team and improve faster on every aspect
once again, APOLOGIES for the lack of engagement with the community