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WiFi stopped working

My smart citizen kit had been working fine for the past two months but yesterday it suddenly disconnected from the WiFi and is no longer connecting.
I restarted the device but both wifi and status button keeps on blinking blue.
I did a factory reset and am able to open the page but I get the message “Your kit is not responding”. After entering the token I only get option for fake-wifi-1 and fake-wifi-2.

Please advise.